Collaboration needs Resolution
Learning Styles For Different Generations
http://www.learningforward.org/docs/jsd/killion133.pdf
book chapter on listening. It can be found at these links.
http://www.fallingawake.com/book/fa/169.pdf
http://www.fallingawake.com/book/fa/170.pdf
http://www.fallingawake.com/book/fa/172.pdf
http://www.fallingawake.com/book/fa/181.pdf
http://www.fallingawake.com/book/fa/185.pdf